FAQ

It is recommended that air source heat pumps be serviced annually to ensure optimal performance and efficiency. Failure to do so may result in decreased performance, higher operating costs, and potential equipment failure. Additionally, not servicing your air source heat pump annually may invalidate the product guarantee. Therefore, it is essential to have your air source heat pump serviced by a MCS certified installer.

The amount you can save by upgrading your heating system will depend on various factors such as the size of the system, what you are replacing it with, your heat distribution system, your current fuel, and your current energy consumption. For instance, underfloor heating may be more efficient than radiators because the water does not need to be as hot. Therefore, it is difficult to provide an exact amount you can save without assessing your unique situation. However, upgrading your heating system can significantly reduce your energy bills and provide you with a more comfortable living space. Contact us to schedule an appointment and get an estimate of how much you can save by upgrading your heating system.

Yes, air source heat pumps will be eligible for the Boiler Upgrade Scheme grants provided the installation fulfils the eligibility criteria. This means that the heat pump must be installed by a qualified professional and meet the required efficiency standards.

The size of the air source heat pump you need for your home depends on a variety of factors, including the size of your home and the number of bedrooms. As a general rule, air source heat pumps typically range from 5kW to 16kW. A 100m² property with three bedrooms will usually require a 5kW air source heat pump, while a 200m² home will need a 10kW machine. It's important to consult with a professional MCS certified heating contractor to determine the appropriate size and type of air source heat pump for your specific home and heating needs.

If you have a air source heat pump installed at your home between 1st April 2022 through to 31st March 2027 and you live in Great Britain, you can benefit from the VAT reduction on energy saving materials. During this period, the rate of VAT on the installation of certain energy saving materials, such as air source heat pumps, is 0%. This means that you will not have to pay VAT on the installation of a air source heat pump, helping you save money on your heating bills and reduce your carbon footprint.

Yes, air source heat pumps can be installed with radiators but the radiators must be correctly sized for the lower water flow temperature. It is important that the system is designed correctly and you can speak to your installer or a member of our Design Team to discuss this further.

Yes, you can switch from a traditional heating system to a air source heat pump. However, this depends on the fuel you currently use to heat your home, the level of insulation already in your property, and the available space for the installation. The heat pump needs adequate space outside your home to be fitted on a wall or on the ground and it requires plenty of space around it to get a good flow of air. Our team of experts can help you determine the best option for your home.

Thankfully, this just isn't the case with modern air source heat pumps. The main engine of a heat pump is something called a compressor, which does generate a bit of noise, but there are strict regulations on how loud this can be. Typically, a heat pump will emit around 40 - 60 decibels within one metre, which is roughly the same as a fridge freezer or a gas boiler. Additionally, because the heat pump is installed outside of your home, most of the noise is contained outside. So, you don't have to worry about excessive noise levels when you choose to install a air source heat pump in your home.